Package Protection

We offer optional Package Protection at checkout to cover loss, theft, or damage during transit. For just a small percentage of your order total, your shipment is protected — and if something goes wrong, we’ll make it right with a replacement or refund. It’s that simple.

✅ What’s Covered

Lost Packages
If your tracking has not updated for 7+ business days (within the U.S.) or 14+ business days (international) and your package has not arrived, you may be eligible for a claim. Please note, if your carrier is experiencing high network delays (e.g., holiday surges or severe weather), we may ask you to wait slightly longer before filing.
Stolen Packages
If tracking shows “Delivered” but you did not receive the package, please allow up to 7 business days (domestic) or 14 business days (international) from the marked delivery date. Carriers sometimes prematurely mark packages as delivered or place them in alternate secure locations. If the package still has not arrived after that time, you're eligible to submit a claim.
Damaged Orders
If your item arrives broken or with significant damage to the actual product, you may submit a claim within 7 days of delivery. Minor damage to external packaging is not covered. If contents are missing due to packaging failure, photo documentation is required.

📦 How It Works

Choose Protection at Checkout
Toggle the "Package Protection" box before placing your order.
Track Your Order as Usual
You’ll receive shipping updates just like any other order.
Something Went Wrong?
File a claim with us — and we’ll take care of the rest.
Resolution
We’ll send a replacement (if in stock) or a refund (if unavailable). If the package arrives after the claim is settled, we may request it be returned at our expense.

📝 How to File a Claim

Please email contact@simrellcollection.com or reply to your order confirmation with the following:

Your order number
A description of the issue
Photos (for damaged or opened items)

⏱️ We respond to all protection claims within 3 business days.

🚫 What’s Not Covered

Incorrect or incomplete shipping addresses
Packages returned to sender
Minor cosmetic box damage (product intact)
Delays due to customs, weather, or confirmed carrier network issues
Orders marked as unfulfilled or unshipped
Packages refused due to unpaid customs fees — any return costs may be deducted from your refund
Claims submitted after 10 days of delivery (for loss/theft) or 7 days (for damage)

🙋 Need Help?

Email us at contact@simrellcollection.com — we’re here to help and answer any questions you have about Package Protection or your order.

✌️🧠 Shop with Peace of Mind

Our Package Protection is optional — but always here if you want extra confidence at checkout. We’ve got your back.

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One Vape To Rule Them All

The Hydro is the most versatile TED I've ever owned. First off, I only use Induction Heating, not a Butane Torch. Not only does the Hydro elevate the one-hit extraction slightly above the Classic Simrell Titanium, but it takes the Vortex cooling stem to a whole new level. After one month of intense usage, I have switched the Hydro Heat Exchanger assembly to be used on my Simrell Titanium Vortex Stem and put the Simrell Titanium Heat Exchanger assembly on the Hydro Chamber/WPA. For my usage, they both seem to perform better when switched. I have literally sold all of my other TED after experiencing the perfection that is Simrell.

Wow

What can I say about the Hydro its just the best out there . I also have the titanium but that rarely gets a look in now. The design and manufacturing is top draw . I wasn't sure about micro dosing but im loving a full on session is more fun now with a gradual build up. This fella puts a lot of time and effort into his products. Anyone else from the UK there is an import duty of around £40 but its worth it. Looking forward to what he does next. The cooling stand is excellent to.

It’s not cheap, but the overall quality of the piece makes it worth it

I’ve had this gallery piece for a while now and have been able to put it through its paces. In real life, it’s just as beautiful as it looks in the photos. The teal colour of the stem highlights the burl grain and really brings it to life. It’s almost as if you’re gazing at the ripples of the ocean. The design is simply classically beautiful. I thought long and hard about whether to make this investment.

But I don’t regret it. The three heating modes – convection, conduction and hybrid – are really noticeably different and produce completely distinct vaping experiences. What stands out, however, is that they taste excellent every time. And they produce very large clouds. Cleaning is also really simple; you actually only need a Q-tip, some isopropyl alcohol and a tissue or an ISO wipe.

The two Clickdisks are calibrated so that you can actually choose between High Temp and Low Temp. All in all, a beautiful piece. As Simrell devices aren’t generally cheap, I thought I’d buy one straight from the gallery. That way, I not only get the functionality but also an exceptional limited-edition piece that I can enjoy looking at. It’s well worth snapping one up and securing one of these extraordinary pieces.

Favorite Stem

I’ve purchased the attachments to throw all my other heaters on because this stem works so well. I love the look and the wooden sleeve where the finger naturally sit is a great addition.

All kinds of wonderful

Not only is the Simrell a top tier vaping experience, but it does so while looking like a precious objet d'art. It is beyond rare to find a better example of form following function than The Simrell Titanium. Jony Ive level design brilliance.

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