🛡️ Package Protection

We offer optional Package Protection at checkout to cover loss, theft, or damage during transit. For just a small percentage of your order total, your shipment is protected — and if something goes wrong, we’ll make it right with a replacement or refund. It’s that simple.

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✅ What’s Covered

• Lost Packages
  No tracking updates for 7+ days (domestic) or 14+ days (international), and no delivery.
• Stolen Packages
  Tracking shows “Delivered” but nothing received. Must be reported within 10 days.
• Damaged Orders
  Items arrived broken or with significant shipping damage. Must be reported within 7 days of delivery with photos.

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📦 How It Works

1. Choose Protection at Checkout
   Toggle the "Package Protection" box before placing your order.
2. Track Your Order as Usual
   You’ll receive shipping updates just like any other order.
3. Something Went Wrong?
   File a claim with us — and we’ll take care of the rest.
4. Resolution
   We’ll send a replacement (if in stock) or a refund (if unavailable).

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📝 How to File a Claim

Please email contact@simrellcollection.com or reply to your order confirmation with the following:

• Your order number
• A description of the issue
• Photos (for damaged items)

⏱️ We respond to all protection claims within 3 business days.

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🚫 What’s Not Covered

• Incorrect or incomplete shipping addresses
• Packages returned to sender
• Minor cosmetic box damage (product intact)
• Delays due to customs, weather, or carrier issues
• Claims submitted after 10 days of delivery (for loss/theft)

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🙋 Need Help?

Email us at contact@simrellcollection.com — we’re here to help and answer any questions you have about Package Protection or your order.

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💬 Shop with Peace of Mind

Our Package Protection is optional — but always here if you want extra confidence at checkout. We’ve got your back.